Privacy Policy

Last updated: January 1, 2026

This Privacy Policy describes how GenueLabs ("we", "us", or "our") collects, uses, and protects your personal information when you use AccessiScan.

1. Information We Collect

We collect information you provide directly to us when you:

  • Create an account (name, email address, password)
  • Submit websites for accessibility scanning
  • Subscribe to a paid plan
  • Contact our support team

We also automatically collect certain information:

  • IP address (for rate limiting and security)
  • Browser type and version
  • Pages visited and time spent
  • Referring website

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve AccessiScan services
  • Process transactions and send related information (receipts, confirmations)
  • Send technical notices, security alerts, and support messages
  • Respond to your questions and provide customer service
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address fraud and security issues
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our service (payment processors, hosting providers, email services)
  • Legal Requirements: When required by law, court order, or government request
  • Protection of Rights: To protect our rights, privacy, safety, or property
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us explicit permission

4. Data Security

We implement industry-standard security measures to protect your personal information:

  • All data is encrypted in transit using TLS 1.3
  • Passwords are hashed using bcrypt
  • Regular security audits and vulnerability assessments
  • Access to personal data is restricted to authorized personnel only

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as:

  • Your account is active
  • Necessary to provide you with our services
  • Required by law

Scan results and accessibility reports are retained for 90 days after your last scan. You can request deletion of your data at any time.

6. Your Rights (GDPR, CCPA)

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Portability: Request your data in a machine-readable format
  • Objection: Object to processing of your data
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at support@genuelabs.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your preferences
  • Analyze how our service is used
  • Improve our service

You can control cookies through your browser settings. Disabling cookies may affect some features of our service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Children's Privacy

AccessiScan is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of AccessiScan after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: